No. Your donations go into our hub and then we deliver to our charities in a sequential and regular way dropping off the donations we have in the system at the time to those partners who are currently accepting donations. We carefully track the proportion of nominations going to each charity, ensuring that, over time, each receives the exact number of donations that it was nominated. However they will not be exactly the same physical bags and boxes. Why do we do it like this? To provide a door to door charity nomination service would be prohibitively expensive - or charities would already be doing this. Our service ensures the next best thing. We are careful not to sort or rank our donations received in any way. So, although the exact donations that reach the shop of your choice are different, the shuffling process is entirely random meaning every time you nominate a charity for your collection, that charity receives a donation, and there is no variance in overall average donation quality expected.

We understand that our donors feel a strong commitment to their nominated charities. However, to deliver every donation to each individual nominated charity on a daily basis would cost so much that we believe our donors would think twice - resulting in more non-donations, things going to the tip, or donations being left outside charities where they are unwanted. To provide a service that benefits the chosen charities but finds sufficient efficiencies to be cost effective we need to pick up and drop off in as consolidated a way as possible. To achieve this, we do bulk drop-offs and cycle through local charities in a repeating way. In order to ensure fairness and represent the intended support we ensure that donations are distributed to our partner charities in exactly the same proportions as those charities are nominated. For example, if we take donations 20 donations a night, over 5 nights during a week (100 total donations) and if those donors nominate charities in the following way:

40% of households nominate charity 1 30% nominate charity 2 20% nominate charity 3 10% nominate charity 4

Then the following week we would guarantee delivery of 40 donations to charity 1, 30 to charity 2, 20 to charity 3, 10 to charity 4.

These would not be the exact same gifts - but they would be given in the same proportion. We are careful to maintain the randomness of the selection so that there are no variations in quality due to the position in the drop-off cycle. This is constantly under review and we work closely with our partner charities collecting regular feedback. This method allows us to make single 'bulk' deliveries to charities, reducing our transport overheads.

The following items should not be included: (We cannot inspect your donation so please ensure it contains none of the following)

- Food items or anything biodegradable

- Opened makeup

- Rubbish or items that would be deemed unsellable by a reasonable person